Niw Pik Privacy Policy — Your Data, Our Responsibility

Niw Pik ("we", "us", "our") deeply respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use the niwpik.com website or our mobile application.

This policy applies to all users of the Niw Pik platform — both registered members and unregistered visitors. By using the platform, you are considered to have accepted the terms of this Privacy Policy.

We believe transparency is the best policy. That's why our Privacy Policy is written in plain, clear language — so you always know exactly what happens with your data.

Niw Pik collects data from three main sources — what you provide directly, what is automatically collected during your use of the platform, and information received from third parties.

We never store your password in plain text. All passwords are encrypted and cannot be viewed by any member of our staff.

Niw Pik uses your data only for specific, legitimate purposes. We never collect or use more information than is necessary.

• Account Management: Your data is used for registration verification, login security, and managing account settings.
• Transaction Processing: Financial information is used to process deposits, withdrawals, and bonus payouts.
• Customer Support: Relevant information is used to resolve your complaints or queries.
• Fraud Prevention: To detect suspicious activity and ensure the security of the platform.
• Responsible Gaming: Detecting unusual playing patterns to provide assistance when needed.
• Legal Obligation: Providing information required to meet the demands of government or regulatory authorities.
• Platform Improvement: Analyzing overall usage data to improve user experience.
• Marketing: Keeping you informed about relevant offers and promotions, subject to your consent.

Niw Pik never sells your personal data. However, information may be shared with specific third parties in the limited circumstances outlined below:

• Payment Processors: To process transactions with mobile banking platforms such as bKash, Nagad, and Rocket.
• Identity Verification Services: With trusted verification providers to complete the KYC process.
• Technology Infrastructure: With cloud server and security service providers who are bound by strict confidentiality agreements.
• Legal Authorities: Upon court order, lawful request from a government authority, or demand from a law enforcement agency.
• Business Transfer: In the event of a company merger or acquisition — your privacy will remain protected in such cases.

We have strict data processing agreements in place with all third-party providers. They may only use data for specified purposes and are required to follow our guidelines.

The Niw Pik website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our services.

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language and interface settings.
• Analytics Cookies: Understanding which parts of the site are used most — fully anonymized.
• Marketing Cookies: To show relevant advertisements — only with your consent.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

Niw Pik uses industry-standard security measures to keep your data protected. Our security framework is regularly reviewed and updated.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive data such as passwords is stored using AES-256 encryption.
• Two-factor authentication (2FA) is available on all accounts.
• 24/7 security monitoring with automated detection of suspicious activity.
• Conducting regular Security Audits.
• Strict data access policies for staff — only authorized personnel can view specific information.

As a Niw Pik user, you have several important rights over your own data. We respect these rights and act on them as promptly as possible.

To exercise these rights, email us at support@niwpik.com. We typically respond within 30 days. Please note that in some cases, legal obligations may prevent us from fully deleting certain information.

Niw Pik retains your data only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For a minimum of 5 years while your account is active and after closure (as required by law).
• Transaction Records: 7 years in accordance with anti-money laundering regulations.
• KYC Documents: 5 years after account closure to meet legal obligations.
• Game History: For 3 years for dispute resolution purposes.
• Communication Logs: Customer service conversations for 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period has passed, data is securely deleted or anonymized so that you can no longer be identified.

Niw Pik is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. If we have reason to believe a minor has registered an account:

• The account will be closed immediately.
• Collected data will be deleted immediately.
• A parent or guardian will be notified where applicable.

If you believe a minor is using our platform, please notify us at support@niwpik.com. We will take prompt action.

Niw Pik may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, updates to our services, or security improvements.

• For material changes, we will notify you via email or a notice on the platform.
• The effective date of any updated policy will be clearly stated at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• For significant changes, we will seek your explicit consent.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

For any privacy-related questions, complaints, or requests, please get in touch with us. Our data protection team will handle your matter with the utmost care.

If you feel we have not properly upheld your privacy rights, please contact us directly first. We will work to resolve the issue as quickly as possible.